To all members, volunteers, partners and service users

We have always prioritised the safety of our members, volunteers, partners, and service users, and in these uncertain times, this is no different. That is why we continue to practice and enforce best practices for social distancing and self-isolation during COVID-19.

As per the government guidelines, national lockdown rules apply in England, which means that everyone in the country should stay at home, unless necessary. Did you know that “1 in 3 people who have the virus have no symptoms, so you could be spreading it without knowing it”. If you are concerned about what to do, please follow the Government and NHS guidance on the virus. If you require additional support, please visit www.gov.uk/coronavirus. 

All frontline health and social care workers (including Personal Assistants working for individual employers) are currently being offered the coronavirus (COVID-19) vaccine which will help protect you against the COVID-19 virus. Due to the high rates of COVID-19, the government are, therefore, encouraging those that are eligible to receive the vaccine, as they are at much higher risk of repeated exposure to the virus. For further information for health and social care workers (including PAs), please visit www.gov.uk/government/publications/covid-19-vaccination-guide-for-healthcare-workers.

Whilst most of our services cannot take place on a face-to-face basis, we are still delivering our services, such as our online peer support and condition management groups virtually. We are also continuing to support you via telephone, email and online. Staying connected during the pandemic is very important, so please get in touch if we can provide support.

To all participants, volunteers, partners and customers

We are closely following Government guidelines about the emerging pandemic.

We have had to take the difficult decision to close our peer support, garden groups and meetings in the community. This includes all coffee mornings, exercise and wellbeing groups, employment support and job clubs.

Staff will be contacting group leaders, participants and volunteers in the coming days to find ways for us all to stay connected without meeting face to face.

Direct Payments

As per national health guidelines we will not be undertaking face to face home visits – we will continue to support remotely e.g. phone, skype etc.  Many of our staff will be working from home.

We are working hard to ensure all payroll is conducted to agreed pay cycles – please ensure you send in your timesheets as per calendar schedule – It is preferred that you send timesheets via email to payroll@idealforall.co.uk - Please support us by ensuring that the timesheets are duly authorised and are legible on the screen to avoid non-payment and delays.    We may not be able to process late timesheets until your next pay cycle run therefore please make every effort to ensure we receive them on time.

We will endeavour to process and pay all care provider invoices to agreed schedules – Can all providers please ensure invoices are as per rate and care package agreed.  

We will continue to have our phone lines open and access to emails.  We would request that you only call if the matter is urgent to support staff capacity to undertake essential work.

We will share updates on our website, twitter and Facebook pages
If you are concerned about what to do, please follow Government and NHS guidance on the virus.

This is updated regularly 

We wish you all well at this time

Please accept our apologies for any inconvenience caused. We are doing our best to keep services going. 

Thank you all from our trustees and teams  

Khatija Patel 

CEO