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Specialist Employment Support Officer

Specialist Employment Support Officer

Based in Solihull 

Job Type: Full-time 37 Hours

£21,191.00 Fixed term contract until end March 2020 (subject to performance may be extended)

Ideal for All is a not for profit company and registered charity run by disabled people for disabled people in Sandwell. We provide a range of social and health care services for disabled people, carers and disadvantaged groups. Our aim is to help the people using our services to learn new skills and live as independently as possible.

We are looking for a full time enthusiastic hard working and highly motivated Specialist Employment Support Officer (SESO) to join our team. . The individual must have lived experience or expert knowledge of disability and a real insight into the issues disabled people face in finding and securing employment.

This role provides an opportunity to actively influence and support employers in the local community to change their attitudes towards employing disabled people or those with a health condition, and work with them to build a better understanding of disability and being Disability Confident.

The SESO will need excellent communication, organisational and leadership skills and be able to manage a range of tasks in outreach locations within Solihull and in the local community. Ideal for all is user led and a disability confident employer therefore strongly welcome applications from disabled people. Closing date: mid-day 13th March 2019

Key responsibility and tasks:

Providing insight into the issues many disabled people face in finding and securing employment.

Providing a clear line of communication to ensure participants receive a joined-up package of employment support.

Raising awareness of the support available to individuals such as Access to Work.

Supporting participants to identify personal barriers, manage health conditions and support participants to overcome barriers.

Working with and inspiring participants to identify training needs, improving self-confidence and motivation.

Developing personal goals, objectives and action plans for participants to work towards.

Arranging one-to-one support with specialist advisors, mentors, coaching and/or training to build basic skills and improve confidence levels in preparation for work

Supporting participants to develop CVs, job applications, job searches, interview skills and the ability to travel independently.

Arranging financial management advice including welfare benefits to support the move into employment.

Identifying a range of role models to offer peer support and share their experiences, provide mentoring and champion what is achievable.

Developing partnerships with community groups to provide awareness sessions on activities and support available.

Signposting individuals to agencies and community forums to raise awareness of support services and entitlements.

Providing a peer challenge when necessary by sharing their own story in an appropriate and professional manner, giving an opportunity for individuals to reflect on their abilities and think twice about what is achievable with independent disability advice.

Raising awareness and supporting individuals to use Access to Work services

Working with local employers

Develop and build links with local employers to up-skill employers in disability issues, including awareness of reasonable adjustments, Access to Work and Disability Confident.

Secure job tasters, work placements or volunteering opportunities for participants to enable participants to gain work experience. Up-skill employers in the benefits of employing disabled people (as per the Social Value Act) to try to reduce myths and concerns about employing disabled people.

Qualifications and Skills

Good standard of education essential

A lived experience or expert knowledge of the barriers disabled people and those with health conditions face in everyday life and may encounter when seeking and sustaining long term employment.

Have strong people skills and proven experience of bringing people together, with a personal style that is incisive, engaging and collaborative.

A good understanding of the social model of disability and the ability to effectively articulate this to a range of stakeholders.

A good knowledge of employability skills and the ability to tailor this to the needs of disabled people and those with complex health conditions

Excellent communication skills with the ability to adapt communication style to meet the needs of their audience.

An enthusiastic approach and the ability to motivate and inspire others.

The ability to demonstrate empathy and to carry out work in a holistic and person-centred way that is supportive and engaging but has an appropriate level of challenge when necessary.

Strong self-motivation and an ability to work collaboratively with a range of individuals to make a real difference to the support delivered to disabled people and those with health conditions.

Strong coaching and presentation skills, with the ability to deliver one-to-one and group training sessions.

The ability to work with a wide range of people, in different settings, including local employers and disabled people and people with a health condition.

Possess an innovative, problem-solving outlook to overcome challenges faced.

Have effective time management skills to deliver all aspects of the SCO role.

Understanding of the social model of disability and person centred approaches.

Empathy and belief in the potential of disadvantaged and disabled people.

Ability to travel across Solihull.

Willingness and ability to work and travel inside the borough of Solihull and, occasionally, outside for meetings, training with possible evening & weekend working.

Positive attitude to disability, health problems and employment.

An enhanced Disclosure and Barring Scheme (DBS) check is required

To a user led philosophy

To change with changing circumstances.

Education/ Training


Careers Information, Advice and Guidance Level 3 or 4 or willing to work toward

C&G9295/9297 full award in Adult Learner Support (with Literacy specialism) or willingness to work toward

Literacy and/or Numeracy level 2 or willing to work toward

A Mentoring qualification at level 2 or willing to work toward



Experience of undertaking information, advice and guidance interviews

Relevant previous experience in the employment / recruitment / training field.

Experience of working with disabled / disadvantaged people.

A proven track record in placing clients into employment.

Experience of compiling personal profiling, development and progression plans

Training Needs Analysis experience

Previous experience of delivering training

Experience of mentoring

Special Skills/Knowledge


An understanding of the social model of disability and issues and barriers faced by disabled people

Good understanding of the local and national labour market and employment issues.

Current knowledge of local strategic training and employment developments

Current knowledge of welfare benefits and issues

Understanding of marketing and promotion approaches

Knowledge of the local demographics and make up of Sandwell in relation to employment and skills

Ability to seek out, develop and assess beneficiaries of the service

Ability to encourage, persuade and motivate at all levels

Empathy and belief in the potential of disadvantaged and disabled people

Flexibility to cope with the varying demands of the role and achieve the desired results

Ability to problem solve and respond appropriately to a variety of situations

Ability to manage and support a caseload and achieve targets for progression

Good interpersonal, communication and presentation skills

Ability to work on own initiative and as part of a team

Good organisational skills

IT knowledge or a willingness and aptitude to learn

Able to develop and maintain excellent business links

Full UK Driving Licence and access to own fully insured vehicle for business use

Interests and Motivation relevant to the job


Willingness and ability to work and travel inside the borough of Sandwell and, occasionally, outside for meetings, training with possible evening & weekend working

Positive attitude to disability, health problems and employment.

An enhanced Disclosure and Barring Scheme (DBS) check is required




Demonstrate and promote accessible environments

Promotion of independent living for all disabled and disadvantaged people

The user led philosophy

To change with changing circumstances


This post will be filled as soon as possible. Please apply by sending a copy of your CV and cover letter to recruitment@idealforall.co.uk