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Information Advice and Guidance Officer

Title:                           Information, Advice and Guidance Officer


Hours:                        30 Hours per week 8 months fixed term contract

                                    (subject to funding and performance)


Salary:                        £19,647 – £21,615 pa (FTE – depending on Skills and Experience)


Responsible to:         Contract and Development Manager or as advised


Closing date:             Tuesday 1st December 2020 – 12pm


We are currently recruiting for an Information, Advice and Guidance Officer to join our integrated services based in Sandwell. The officer will provide wide ranging support, beginning with a strengths-based conversation to better understand an individual’s immediate barriers and situation. Our objective is that Disabled and vulnerable people will report having a better understanding of the services and support available, leading to increased resilience, health and mental wellbeing and independence.


We are specifically looking for someone who will be able to:

  • support the delivery of tailored and bespoke information, advice and guidance via both telephone and online services for people with disabilities directly impacted by COVID 19.
  • provide additional support for telephone welfare calls and low-level practical assistance. It will include supporting volunteers and community members to effectively refer and support the transition of people onto a practical, flexible, coordinated, and friendly schemes which understands their needs It will also support the implement better mechanisms for engagement and empowering disabled people digitally and inclusively.
  • gain an understanding of individuals immediate care arrangements, welfare benefits position, employment situation, current health and mental wellbeing needs.
  • signpost to local services and support that can help address individual needs in more detail, firstly triaging into services provided by Ideal for All and their partners if appropriate.


If you are interested in applying for the post please send your CV along with a Covering Letter outlining your suitability for the role to: recruitment@idealforall.co.uk